Information


General

Since 2000 we have been sellling quality products at the lowest possible prices. There are no hidden fees or charges. Shipping is a single low flat rate regardless of the order size.  All charges at Awards On Top are immediately transparent and viewable for you to see. You can see for youself by proceeding with a "mock" order. Enter a product or two in the Cart and then proceed to Checkout. Berfore any personal or credit card info is required, all your oder details and costs will be shown. All prices and discounts posted are for internet online orders only. Please note that some items are gift boxed. These items are clearly marked as such. Items not specifically noted as boxed are packaged in the most effective way for shipping.


Shipping

Regular online orders ship at one low price and generally ship within 48 hours of your layout proof approval. Large orders or orders with custom work require additional lead time. Rush order production and expedited shipping are available whenever possible at additional cost. Contact us for the cost if you need your order within a short time frame.


Guarantee

We stand behind our products and guarantee them against damage or defects. Simply contact us within 30 days of purchase if you are not completely satisfied and we will replace the items or provide a refund less any shipping charge..


Secure Online Ordering

All on-line orders are processed through our secure server using Authorize.net - the nation's #1 gateway. We accept Visa, Mastercard and American Express credit cards.

 

Engraving Instructions

Your engraving instructions can easily be entered into our "editor" which is automatically available on product detail pages. If you prefer, you can email your engraving instructions to us. Send them as a simple email or as an attached file - Word, Text etc. Any graphics can also be sent as email attachments. See below for info on logos and graphics.

 

Free Logos, Laser Engraving and Other Info

Laser engraving of wording and logos is free. Logos must be provided in acceptable file format. We prefer vector files - cdr, eps, ai - but can also work with " clean" 300 dpi tiff files.
Please note that " internet" logos or artwork are much too poor and are not acceptable for engraving. They look good on a computer screen but they lack the resolution for achieving quality results.
In regard to Perpetual Plaques the posted prices include laser engraving of the main plate and the first small plate when done at the time of the order.
Crystal and Glass awards are etched or lasered depending on the particular item.


Custom Acrylic Paperweights And Awards

If you want acrylic paperweights or awards in special designs or shapes let us know. We have hundreds ready to go. And if you really need something special we can make it. You just need to draw or sketch it and we will do the rest.


Layout Proofs for Engraved Plaques and Awards

We will layout the engraving to your instructions as best fits the piece to be engraved. We will email you a pdf file of the proof. Adobe Acrobat Reader - free from Adobe - will open pdf files. You should check the proof carefully for spelling, etc. After we receive your approval of the proof, we will proceed with the engraving.
Proofs will be sent for awards and plaques. Proofs will not be sent for items with small engraving tags such as desk items etc.
Also, you can send us a completed graphic file with the layout exactly as you want it. We will follow this guide and send you the proof based on it.


HD Photo Infused Plaques

Your uploaded photo will be used directly for HD Photo Infused Plaques. If necessary we will crop your photo to match the aspect ratio of the size of the plaque you are ordering. Minor touchups will be done at no charge. We will email you if for some reason your photo is not acceptable for the plaque you are ordering. Proofs will not be sent for Photo Plaques.


Trademarks And Copyrights

We assume that you have the legal right to use any and all trademarks, copyrights, etc. supplied to us for reproduction.


Privacy

We take privacy very seriously and want you to know that any information you provide us with will not be sold or used in any way other than for filling your order.



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Awards On Top
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