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| Keeping it simple & eliminating confusion!
Our website is designed for easy browsing and to make the ordering process simple. Any suggestions, let us know.
All prices and discounts posted are for internet online orders only. Please note that some items are gift boxed. These items are clearly marked as such. Items not specifically noted as boxed are packaged in the most effective way for shipping.
Regular online orders generally ship within 48 hours of your layout proof
approval. Large orders or orders with custom work require
additional lead time. All regular online orders are shipped for free.
Rush order production and expedited shipping are available whenever
possible at additional cost. Contact us for the cost if you need
your order within a short time frame.
We stand behind our products and guarantee them against damage or defects. Simply contact us within 30 days of purchase if you are not completely satisfied and we will replace the items or provide a full credit.
All on-line orders are submitted through our secure sever and are processed through Authorize.net - the nation's #1 gateway. We accept Visa, Mastercard and American Express credit cards.
If you prefer, you can email your engraving instructions to us. Send them as a simple email or as an attached file - Word, Text etc. Any graphics can also be sent as email attachments. See below for info on logos and graphics.
Laser engraving of wording and logos is free and
included in the prices shown. Logos must be provided in acceptable file
format. We prefer vector files - cdr, eps, ai - but can also work with "
clean" 300 dpi tiff files.
Please note that " internet" logos or artwork are much too poor and are not acceptable for engraving. They look good on a computer screen but they lack the resolution for achieving quality results.
In regard to Perpetual Plaques the posted prices include laser engraving of the main plate and the first small plate when done at the time of the order.
Crystal and Glass awards are sand carved or laser engraved depending on the particular item.
If you want acrylic paperweights or awards in special designs or shapes let us know. We have hundreds ready to go. And if you really need something special we can make it. You just need to draw or sketch it and we will do the rest.
We will layout the engraving to your instructions as
best fits the piece to be engraved. We will email you a pdf file of the
proof. Adobe Acrobat Reader - free from Adobe - will open pdf files. You
should check the proof for spelling, etc. After we receive your approval
of the proof, we will proceed with the engraving.
Proofs will be sent for awards and plaques. Proofs will not be sent for items with small engraving tags such as desk items etc.
Also, you can send us a Word or text file with the layout as you want it. We will follow this guide and send you the proof based on it.
Your uploaded photo will be used directly for HD Photo Infused Plaques. If necessary we will crop your photo to match the aspect ratio of the size of the plaque you are ordering. Minor touchups will be done at no charge. We will email you if for some reason your photo is not acceptable for the plaque you are ordering. Proofs will not be sent for Photo Plaques.
We assume that you have the legal right to use any and all trademarks, copyrights, etc. supplied to us for reproduction.
We take privacy very seriously and want you to know that any information you provide us with will not be sold or used in any way other than for filling your order.
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